This Refund Policy covers one-time purchases made to unlock a full reading on soulmatchnumbers.com.
A full report is delivered instantly and digitally the moment your payment is confirmed. Because of this immediate delivery, purchases are generally final — but we still want you to be satisfied. Read on for the specific cases where a refund applies.
If you are a consumer in the European Union or United Kingdom, you would ordinarily have a 14-day right to withdraw from an online purchase. However, because your report is fulfilled immediately and digitally, by clicking "Unlock" you expressly request immediate delivery and acknowledge that you lose your right of withdrawal once the report has been delivered, in accordance with applicable digital content regulations (e.g. Article 16(m) of EU Directive 2011/83/EU).
We will issue a full refund if:
We generally do not offer refunds simply because you changed your mind after reading your report, or disagreed with its content — see our Disclaimer for context on how to interpret a reading.
Email support@soulmatchnumbers.com within 14 days of your purchase, including the email address or payment reference used at checkout and a short description of the issue. We aim to respond within 3 business days.
Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.
If you believe a charge was made in error, we ask that you contact us directly first so we can resolve it quickly — filing a chargeback with your bank can take significantly longer to resolve than a direct refund request.
We may update this Refund Policy from time to time. Changes take effect when posted on this page.
Questions about this Refund Policy can be sent to support@soulmatchnumbers.com.